Delete your account
Customers can permanently delete their The Gossip Hall loyalty-app account and associated personal information.
1. Delete your account inside the app
- Open The Gossip Hall application.
- Sign in to the customer account.
- Open the Account or Settings section.
- Select Delete Account.
- Read the deletion warning.
- Confirm the deletion request.
- Re-authenticate if the application asks you to confirm your identity.
2. What will be deleted
- The Firebase Authentication account.
- Customer name and email address.
- Customer profile.
- Loyalty stamp balance.
- Active loyalty rewards.
- Personal reward and redemption information.
- Personal account records associated with the application.
Any unused stamps or unredeemed rewards will be permanently lost.
3. Information that may be retained
Limited information may be retained where reasonably necessary to prevent fraud, investigate misuse, maintain security audit records, resolve disputes or comply with legal or regulatory obligations.
Where possible, retained information will be anonymised so it no longer directly identifies the customer.
4. Request deletion without access to the app
Use the subject The Gossip Hall Account Deletion Request and include the email address used for the app account. The Gossip Hall may ask the customer to verify ownership of that email account before processing a support-assisted deletion request.
5. Processing time
In-app account deletion is intended to begin immediately after the customer successfully confirms the request. Support-assisted requests may take longer because identity verification may be required.
6. Before deleting the account
Customers should understand that deletion may permanently remove their loyalty progress, stamp balance, active rewards, reward history and access to the account.
7. Privacy information
For more information about how information is handled, read the The Gossip Hall Privacy Policy.